Me: (cheerfully) Hello
customer 1: (matter of factly) Can you slice my bread?
Me: (friendly) Hello
child of customer: (oblivious) Can I have a cookie?
Me: (enthusiasticly) Hello
customer 2: (without even looking my way) I’m just looking
I love my work. Cake decorating and baking is what I’ve always loved doing, for as long as I can remember. Most days I even enjoy working with all the people that I work with…..we’re like a dysfunctional family at other times, but not often, which is a good thing.
The business that we’re in is referred to as a service industry….we are here to serve the customer. Not all, but most everyone in this line of work is in it because they really like what they do.
How else can you explain people staying for 5, 10, 15 and 20 years or more in a place where a lot of people really aren’t shown any appreciation for what they’re doing….on a daily basis, I might add?
A lot of the general public are under the misconception that a job in a supermarket is somehow not a real job. Believe me, it is a real job and it is real work and not everyone could do it if they had to.
Try if you can, to imagine what step by step actions it must take to fill every single shelf in the entire store….it’s a lot of space to fill isn’t it? Do you really think that can be accomplished if someone does not take the time to think about what needs to be done?
My work day begins by first checking to make sure there are no specially ordered cakes for me to do. Then I have to go out onto the selling floor to check the cake case and make a list of everything that is missing from it.
From there, I have to go into our freezer and find everything we need for the cake case. This is a complete project all in itself.
When I first enter the freezer I am immediately faced with the dilemma of having to move at least 4 racks full of heavy product including the boxes that are thrown on top of them.
Then I might have to climb up on a step stool to try and reach a full box of product that is still out of my reach at the top of the heap of boxes on the top shelf and, if there’s no one to help me, try to maneuver it to the edge so I can get it to topple over and not hit me on the way down to the floor. All while freezing my fanny and fingers off to the point of frostbite in some instances.
Once I finish that little maneuver, I then have to push a heavy U boat (flat storage space on wheels), loaded with, for instance, over 20 heavy boxes of unbaked muffin dough out of my way so I can perform the task I just completed on the other wall of the freezer on this side of the freezer.
Once I get everything labeled and put out into the cake case, I then have to make or put together what we did not have already made in the freezer. So back into the freezer I go to get all the product I need to make the cakes I need.
Some days though, it’s a real challenge for me to get all the work I have to do done because over the years, personnel in the store has been decreased quite a bit and I sometimes get a lot of interruptions.
Interruptions are a good thing though. It’s where I get to interact with our customers.
Most people I encounter are very nice and respond in a positive way when I greet them but there are always going to be some who can’t be bothered to even say hello….
That’s alright though. Thank you all for your patronage. Without you I would not have a job that I love doing.